Airship Honored with the 2025 TrustRadius Buyer’s Choice Award 

At Airship, we take pride in helping our clients win big with their customers. We go beyond in every way to ensure client success and continually expand our products and services to increase the value we deliver as the industry evolves. That’s why we’re honored to win the 2025 Buyer’s Choice Award from TrustRadius — based on reviews from our clients themselves. 

This recognition speaks to Airship’s commitment to helping brands tackle some of the biggest challenges in the digital world — creating unified and personalized experiences and journeys across channels, scaling first- and zero-party customer data collection, implementing a culture of experimentation and more. 

The criteria for winning the award were:

1. More than 10 new reviews submitted between January 1, 2024 and September 26, 2024
2. At least 75% of those reviews recognize Airship as having the best capabilities, value for price and customer relationships on the market

Client relationships, our platform’s capabilities and the value we provide are all points of pride for our team. Here’s how we deliver on each of them:

Capabilities

Since 2009, Airship has been at the forefront of mobile customer experience innovation. We powered the first push notification, in-app message and mobile wallet boarding pass, which have all become industry standards. Airship Journeys AI and its no-code native Experience Editor are the first of their kind. Marketers can go from a goal to a cross-channel, AI-generated customer journey with complete content included, and easily refine AI suggestions, rollout variations for experiments and optimize results with its visual editor. Together, this enables  marketers and product managers to build and adapt memorable, end-to-end customer experiences in minutes instead of months — without ongoing developer support. 

The Airship Experience Platform is peerless in its capabilities. It empowers customer-facing teams to deliver seamless, unified experiences and quickly grow customer understanding when expectations are at an all-time high. In our mobile-first world, Airship has everything our clients need to get customer experience right — on the web, in apps and everywhere in between.

Customer Relationships

Airship works with brands on the front lines of mobile-first customer experience innovation across retail, finance, travel, media, telecom and more. Our Client Services team — a dedicated group of Strategic Consultants and Campaign Specialists — collaborates with clients daily to share industry best practices and platform expertise. Our goal is to help brands deliver the types of personalized, adaptive experiences necessary to achieve specific business objectives faster.

We have dedicated North America and EMEA Customer Advisory Boards with representatives from across industries. Bi-annual gatherings foster ongoing conversations about our product and help us zero in on what matters most for our clients as they scale. We listen to their unique needs so we can prioritize building solutions into our product and service offerings. The result is a virtuous feedback loop that ensures we are constantly leveling up.

Value for Price

We partner with brands of all sizes to create standout, mobile-first customer experiences. Value looks different for every company, so we strive to provide flexible, personalized solutions that meet clients (and their customers) wherever they are. The Airship team partners with clients to tailor our solution to their unique needs — from specific marketing channels like SMS, email or mobile wallet and journey orchestration, to recognizing customers across channels and adapting loyalty programs and zero-party data capture to keep them coming back for more.

As our clients’ teams navigate increasing channel fragmentation, Airship offers an end-to-end customer experience platform that busts down silos and unifies data across the board. We help clients capture more customer value through increased loyalty, conversions and customer lifetime value. In turn, they can prove increasingly positive ROI from their efforts.

You Don’t Have to Take Our Word For It — Hear Directly From Reviewers

During the TrustRadius review process, our clients shared the value they have unlocked from our partnership. Here’s what they have to say about working with us:

“We have 9 different brands and Airship provides the capability to custom market each of these brands. Each brand’s campaigns are strategized on their own and their system also allows for custom billing of those brands. This customization has resulted in the ability to better target specific demographics to get the most engagement possible.”
Review

“You can easily run different versions of a campaign to see which version performs better. In this sense, a marketer can run a light A/B test without needing to involve analytics (which adds time, cost, etc. to getting results fast). It’s a win-win both for good customer experience and for the bottom line.”
Review

“Airship enables us to engage with our App users more often and automates mass push notification sending with good targeting and easy to personalize the content. We are able to communicate with more users via different channels and gain insights on performance of different user segments and the timeline they stay with our product.”
Review

Learn How Clients Reach New Heights with Airship

The TrustRadius Buyer’s Choice Award is a testament to the value our clients unlock with Airship — for example, Orange, the dominant telecom provider in France. Orange recently worked with us to optimize their customer feedback program with no-code, native surveys that drove a 30x increase in responses compared to prior methods. 

Learn how our platform empowers global brands to deliver the seamless and connected experiences customers expect across digital channels. 

Curious how you can work with Airship to enhance your customer experience strategy and achieve your conversion goals more quickly? Reach out and we’ll connect you with our Client Services team to evaluate your needs and identify and prioritize specific improvements you can make to accelerate your efforts in 2025.