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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

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Abbie Baxter

Content Marketing Manager, Airship

3 iOS & Android Updates to Consider in Your 2025 Push Notification Strategy

Abbie Baxter

February 04, 2025

Push notifications are central to helping marketers capture customers’ attention on today’s most valuable and visible real estate: smartphone lock screens. They offer the simplicity, immediacy and relevancy that today’s consumers expect, while enabling brands to continually bring customers back to your app for conversion. In 2024, Apple and Google announced key updates that are […]

Airship News & Updates

The Vital Role of Email Marketing in a Cross-Channel Customer Experience Strategy

Abbie Baxter

January 30, 2025

Email marketing has long been one of the most trusted channels for brands. It reigns supreme as the most adopted direct line of communication with customers, offering brands an opportunity to send promotions, reminders and rich information at scale. Today, email remains the most common activation point for brands, gaining consumer consent in exchange for […]

Airship News & Updates

Airship Opens Office in Singapore, Bringing Direct Support to Customers Throughout APAC Region

Abbie Baxter

December 10, 2024

We’re excited to expand our team in the APAC region with a new office in Singapore. Since 2019, Airship has supported a full-time account team in the region through a partner, including relationship managers as well as strategic and technical account managers. Now, we’re deepening our commitment to the region with in-house, on-the-ground Airship experts […]

Engagement Channels

3 Mobile Wallet Strategies to Boost Conversions During the Holiday Season and Beyond

Abbie Baxter

December 02, 2024

There is abundant data showcasing the mobile wallet as a highly effective yet underutilized marketing channel. What started as a place to store digital cards and passes has evolved into a versatile and valuable touchpoint in the customer journey, offering a direct path to conversion. With wallet customers spending 30% more on average than non-customers, […]

Airship News & Updates

Airship Honored with the 2025 TrustRadius Buyer’s Choice Award

Abbie Baxter

November 07, 2024

At Airship, we take pride in helping our clients win big with their customers. We go beyond in every way to ensure client success and continually expand our products and services to increase the value we deliver as the industry evolves. That’s why we’re honored to win the 2025 Buyer’s Choice Award from TrustRadius — […]

Airship News & Updates

Marketers’ Newest Untapped Marketing Channel: Mobile Wallets

Abbie Baxter

October 24, 2024

Capturing and retaining your customers’ attention is hard. Consumers today are flooded with marketing messages wherever they turn and increasingly reject blunt promotional marketing. These rejections make it more difficult for brands to reach target audiences and drive conversions. Brands need to get creative about how they resonate with customers. One way to break through […]

Airship News & Updates

How Leading Brands Deliver on the Promise of Mobile-First Customer Experience

Abbie Baxter

September 20, 2024

Leading brands gathered at Airship’s Mobile Leaders Forum (MLF) last week to discuss the latest trends and best practices in mobile customer experience. We heard from innovators at Sally Beauty, New York Post, NBCU Local and AccuWeather about winning audience engagement and retention strategies, the ever-growing importance of personalization, the challenge of delivering unified customer […]