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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

Web
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Company

Emma Patterson

Global Customer Marketing Lead

Helping companies build stronger brand relationships through their engagement strategy.

Drive High-Value Actions With Cross-Channel Customer Experiences

Emma Patterson

June 12, 2024

In the last decade, brands have adjusted to mobile driving over half of their online traffic and accounting for the majority of their online sales. Mobile’s impact is not just digital: using the retailer’s app while shopping in its physical store was the smartphone behavior that grew the most YoY based on Airship’s latest consumer […]

Digital Marketing Trends

Experiencing Ashley Furniture at MAU 2024

Emma Patterson

April 24, 2024

Mobile Apps Unlocked (MAU) Vegas is the premier event in the mobile app industry, connecting every app category under one roof. Held against a global backdrop of evolving consumer behaviors, preferences and regulators turning their attention toward mobile apps, MAU 2024 was not just a platform for showcasing cutting-edge technologies to accelerate value creation but […]

Airship News & Updates

Mobile Is The Key To Unlocking Customer Value for Brands Across Retail, Media, and Finance

Emma Patterson

March 22, 2024

Airships’ Mobile Leaders Forum took on Atlanta last week with a spotlight presentation from Sarah Post, VP of Interconnected Experiences at The Home Depot, who also participated in a panel discussion alongside Saru Palanivel of Cox Media and Ryan Hayes of Synchrony. In this half-day session, mobile leaders gathered to discuss trends, challenges and opportunities. […]

Airship News & Updates

The Hottest Mobile Trends of 2023 and What They Mean for the New Year

Emma Patterson

January 17, 2024

We can always count on change in the mobile ecosystem. During the pandemic, brands had to be quick and nimble about adopting new mobile technologies and strategies. In 2023, they were more strategic and focused on what it takes to create a winning recipe across the mobile customer lifecycle. 2023 had its own new challenges […]

Airship News & Updates

Brand Executives Talk Retention, Conversion, Data and More at Airship’s Mobile Leaders Forum London

Emma Patterson

November 30, 2023

In an era dominated by the continuous evolution of technology, mobile is an undisputed catalyst for change. Mobile shapes the way we connect, work and live — with mobile apps at the digital center. At Airship’s Mobile Leaders Forum, innovative leaders have a chance to showcase their accomplishments. Here are some highlights. DAZN emphasizes onboarding […]

Airship News & Updates

Presenting the Winners of the 2023 Airship Altitude Awards

Emma Patterson

November 21, 2023

Each year, our customers across the globe submit their best mobile strategies, app experiences and cross-channel campaigns to compete in Airship’s Altitude Awards. Twelve brands made the cut as finalists for their exceptional level of achievement, and we just revealed the final four winners live onstage at Mobile Leaders Forum in London. Want to know […]

Airship News & Updates

Holiday Mobile App Experiences Make the Whole Year Merry

Emma Patterson

October 05, 2023

Retail brands have a compelling opportunity to master the customer app lifecycle during the holiday season. Not only did smartphones account for the majority of online sales during Cyber Week last year, shopping apps consistently see a record spike in downloads between Black Friday and Cyber Monday. It’s time for brands to seize the opportunity […]

Airship News & Updates

It’s Time for Marketers to Advance Their Use of Mobile Wallets

Emma Patterson

August 08, 2023

By 2024, nearly 5 billion consumers globally will have adopted mobile wallets, forcing brands to better tap into the potential of mobile wallet marketing strategies in unison with mobile payments. A recent Airship/Sapio Research survey of 11,000 consumers found the #1 use of smartphones while shopping in physical stores was “using loyalty cards or coupons […]

Airship News & Updates

Airship’s Key Takeaways from Shoptalk 2023

Emma Patterson

April 11, 2023

Las Vegas welcomed Shoptalk 2023 again this year as the world’s largest retail brands flocked to hear about new innovations and commerce strategies, and ultimately find new ways to move their brand toward greater customer loyalty. Also a draw — an exciting performance by Nelly on Tuesday night. Airship has been a long-time Shoptalk sponsor, […]