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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

Web
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Mobile Wallet
Solutions
- Industries
- Airlines
- Media
- Sports
- Finance
- Retail
- Telecom
Pricing
Resources
Company

Meredith Whisenhunt

Business Value Services, Airship

Flying with Heart: How Southwest Airlines’ Mobile Strategy Focuses On Customer Care

Meredith Whisenhunt

May 22, 2024

Aviation Festival Americas is where the top minds in commercial aviation from North America come together under one roof. Covering everything from retailing to sustainability and beyond, it’s the go-to event where airline and airport leaders discuss cutting-edge strategies, share ideas, explore new technologies and build lasting relationships. Southwest’s Customer-Centric Mobile Approach Kicking off the […]