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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

Web
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The Essential Building Blocks of Cross-Channel Personalization

March 26, 2025

Unified Customer Experience: The Key to Unlocking Digital Marketing Success

March 19, 2025

Retailer Carrefour Boosts Customer Satisfaction By 50% with Personalized, Cross-Channel Marketing

March 07, 2025

Push Notifications

Lessons from bol: How Retailers Can Unlock the Power of Cross-Channel Personalization

Kirstin Milne

March 11, 2025

As a retailer, you recognize the importance of bringing customers to your app, website or store time and time again for conversion. Despite pouring time and resources into capturing shoppers’ attention (and dollars) across the digital landscape, many find it more challenging than ever to drive repeat purchases and lasting loyalty. Why? Consumers increasingly expect […]

Engagement Channels

3 Steps to Achieve a Coordinated Mobile Customer Experience

Jennie Lewis

February 25, 2025

Mobile devices have become an indispensable part of our lives, transforming how we interact, shop and engage with the world. Despite this dominance, many brands struggle to create and execute a cohesive mobile strategy, leading to fragmented customer experiences and missed revenue opportunities. EMARKETER & Airship partnered to survey 120 global B2C brands on their […]

Airship News & Updates

A Marketer’s Guide to Push Notification Benchmarks

Abbie Baxter

February 24, 2025

Push notifications capture customers’ attention on today’s most valuable and visible real estate — smartphone lock screens — and bring them back to the app for conversion. The role of push notifications in a cross-channel strategy has only grown as consumers increasingly reject blunt promotional email and social media marketing. But with the sheer volume […]

Airship News & Updates

Fast Track Your Airship Expertise and Value Creation with Flight School

Sofia Arar

February 05, 2025

At Airship, we take pride in helping our clients elevate their customer experience strategy with flexible, hyper-personalized solutions built for today’s mobile-driven customer experiences. Our goal is to make it easy for you to unlock value from our offerings quickly, and easily adapt when your business objectives evolve. That’s why we’re excited to announce the […]

Push Notifications

3 iOS & Android Updates to Consider in Your 2025 Push Notification Strategy

Abbie Baxter

February 04, 2025

Push notifications are central to helping marketers capture customers’ attention on today’s most valuable and visible real estate: smartphone lock screens. They offer the simplicity, immediacy and relevancy that today’s consumers expect, while enabling brands to continually bring customers back to your app for conversion. In 2024, Apple and Google announced key updates that are […]

Airship News & Updates

The Vital Role of Email Marketing in a Cross-Channel Customer Experience Strategy

Abbie Baxter

January 30, 2025

Email marketing has long been one of the most trusted channels for brands. It reigns supreme as the most adopted direct line of communication with customers, offering brands an opportunity to send promotions, reminders and rich information at scale. Today, email remains the most common activation point for brands, gaining consumer consent in exchange for […]

Airship News & Updates

Feature A/B Testing: De-Risk Your Web + App Launches and Drive Data-Driven Success

Melissa Loder

January 28, 2025

Launching new features is one of the most exciting aspects of digital product development, but it’s also one of the riskiest. Will the feature resonate with your audience, especially your most valuable or vulnerable segments? Will it deliver on your business goals? Are you allocating your resources where they will have the most impact? Without […]

Airship News & Updates

How OneFootball Builds a Habit of App Engagement with Compelling Short-Form Content

Harriet McNaughton

January 23, 2025

OneFootball is the largest football media platform in the world, with 200 million monthly active users and 7 billion app sessions annually. Through their native apps, website and connected TV app, OneFootball delivers unparalleled worldwide football coverage, offering everything from breaking news and highlight clips to live streaming matches and providing real-time commentary, analysis and […]

Airship News & Updates

3 Ways Hawaiian Airlines Transformed the Day-of-Travel Customer Experience

Harriet McNaughton

January 21, 2025

Hawaiian Airlines, the largest and longest-serving airline in Hawaii, is renowned for its authentic hospitality. The company continually innovates to make its travel experience as seamless and stress-free as possible. Working with Airship, the airline transformed the traveler’s day-of-travel experience with real-time updates and user-friendly features. The Travel Experience Challenge Travel days are stressful, and […]

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