Best Practices Archives

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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

Web
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Pricing
Resources
Company

Marketing & Tech Teams: Creating Better Customer Experiences Together

Jennie Lewis

July 06, 2020

Deliver your customers a seamless experience by fostering a culture of collaboration between your teams. Learn our three keys to collaboration in this article.

Digital Marketing Trends

Why e-Retailers Should Lend Baby Boomers a Hand During the COVID-19 Pandemic

Mike Herrick

June 08, 2020

Even as governments start reopening the economy, baby boomers will likely shelter in place for longer. That represents an opportunity for ecommerce players.

Airship Journeys

How to Create Seamless Customer Journeys for Each Stage of the Customer Lifecycle

Lisa Orr

June 04, 2020

Learn how to Create Seamless Customer Journeys for Each Stage of the Customer Lifecycle with insights from the Airship Journeys Playbook.

Best Practices

3 Actionable Strategies to Stay Connected with Customers During COVID-19

AJ Park

May 21, 2020

Staying connected with customers during a pandemic is difficult, but it’s not impossible – check out three strategies from our latest eBook.

Best Practices

4 Ways Fast-Casual Restaurants Can Build Their Brand While Complying With Social Distancing

Mike Herrick

May 01, 2020

Here are four ways fast-casual brands can create customer relationships online now that will fill the dining rooms when they are back open.

Best Practices

We’re Here for You

Michael Lavoie

March 27, 2020

Airship’s SVP of Customer Success, Michael Lavoie, shares some of the customer engagement strategies our clients are implementing and evolving during this time.

Web Notifications

Web Notification Best Practices to Get the Opt-In for Chrome and Firefox

Meghan Suslak

March 23, 2020

Chrome and Firefox have made changes to the way users can be prompted for web notifications. Here’s what has changed and what you can do about it.

Best Practices

How to Wow QSR Diners at Every Step of the Customer Lifecycle

Nathan Landau

February 26, 2020

Learn how to wow your QSR and restaurant customers at every step of the customer journey: acquisition, retention and growth.

Best Practices

3 Key Customer Experience Strategies for QSR, Fast Casual and Restaurant Brands

Nathan Landau

February 06, 2020

Three key strategies for QSR and restaurant brands to grow their customer engagement and loyalty, from Airship’s webinar, “How QSR, Fast Casual, and Restaurant Brands Can Create Incredible Customer Experiences.”

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