Best Practices Archives

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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

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3 Key Customer Experience Strategies for QSR, Fast Casual and Restaurant Brands

Nathan Landau

February 06, 2020

Three key strategies for QSR and restaurant brands to grow their customer engagement and loyalty, from Airship’s webinar, “How QSR, Fast Casual, and Restaurant Brands Can Create Incredible Customer Experiences.”

Best Practices

5 Real World Personalization Fails and How They Drive Bad CX

Jack Coleman

February 04, 2020

Are you committing any of these personalization fails? Check out these real world examples and learn about how you can avoid these common mistakes.

Best Practices

How Leading QSR, Restaurant and Fast Casual Brands Are Innovating Customer Experience

Nathan Landau

December 12, 2019

How Starbucks, Chipotle, Boston Market and TGI Fridays are innovating the customer experience, drawn from Airship’s webinar, “How QSR, Fast Casual, and Restaurant Brands Can Create Incredible Customer Experiences.”

Best Practices

What the Privacy Era Means to Mobile Apps and Customer Experience

Mike Herrick

December 09, 2019

A privacy and security first era is emerging – so what does it mean for customer experience (CX) generally, and mobile apps and websites in particular?

Best Practices

On-the-Road User Retention and Revenue Growth with GasBuddy and Airship

Simone Kriz

December 03, 2019

How Airships helps GasBuddy drive revenue and user retention through multi-channel engagement, location-based offers and data-driven campaigns.

Best Practices

Brands Should Avoid Death by a Thousand Data Points

Mike Herrick

November 20, 2019

To maintain customer trust while maximizing engagement, Airship’s SVP of Technology, Mike Herrick, shares three principles brands should follow.

Best Practices

How to Save Abandoned Carts This Holiday Season

Emma Patterson

November 14, 2019

How retailers can save their abandoned carts this holiday season with personalization and custom event automation.

Best Practices

Chicago Tribune Creates Loyal Readers with Airship’s Customer Engagement Platform

Simone Kriz

November 12, 2019

Learn how Airship helped the Chicago Tribune drive reader engagement and user retention through rich push notifications, personalization tags and analytics.

Best Practices

Seamless Day-of-Travel Experiences, Courtesy of Alaska Airlines and Airship

Simone Kriz

October 29, 2019

How Airship helps Alaska Airlines use customer engagement tools like push notifications and mobile wallet to inform passengers in real-time and streamline the day-of-travel experience.

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