Engagement Channels Archives

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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

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Alaska Airlines Has Created an “Almost Touch-Free” Travel Experience With Mobile

Emily Smith

September 21, 2020

Alaska Airlines is leveraging its mobile leadership to create safer, touch-free travel experiences. Learn how in this article originally published on the Alaska Airlines blog.

Mobile Wallet

With Contactless Shopping Becoming the Norm, Retailers Should Embrace Mobile Wallets

Mike Herrick

September 14, 2020

Mobile transactions are replacing cash, checks and credit cards. That reality — compounded by this pandemic’s impact on how people feel about exchanging paper currency or touching screens to complete transactions — signals a tipping point for mobile wallets.

SMS Marketing

SMS Regulatory Compliance: What You Need to Know About Text Messaging

Mitzi Mori

August 11, 2020

SMS regulation compliance may seem daunting, but when done correctly, text messaging can be a powerful marketing tool to reach and engage with your customers.

Mobile Wallet

The Mobile Wallet Opportunity in the U.S. Is Still Massive

Corey Gault

April 17, 2020

Mobile wallets offer consumers a more convenient way of completing transactions and navigating their lives and still holds fantastic potential because the adoption rate in the U.S. has been relatively low.

Airship News & Updates

Get Web Notifications Free for 90 Days

Meghan Suslak

April 07, 2020

Establishing direct connections with your customers is an important strategy anytime, but it’s especially important at a time like this. That’s why we’re now offering our web notifications solution free for 90 days.

SMS Marketing

Level-Up Your SMS Engagement with Retargeting and Customer Context

Kaitlyn Hogue

March 31, 2020

We have made it even easier to use SMS marketing with newly added automated features: click retargeting and click segmentation.

Best Practices

We’re Here for You

Michael Lavoie

March 27, 2020

Airship’s SVP of Customer Success, Michael Lavoie, shares some of the customer engagement strategies our clients are implementing and evolving during this time.

Web Notifications