Engagement Channels Archives

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Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

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Drive more engagement with Airship's Generative and Predictive AI
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Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

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Browse by Category

How to Personalize SMS and Email Messages with Dynamic Content

Emma Patterson

May 29, 2019

Dynamic Content is the best way to deliver personalized content at scale, and to do it in a way that doesn’t exhaust marketing resources every time a campaign needs to be sent.

Engagement Channels

What You Need to Know to Create a Global SMS Strategy

Mitzi Mori

May 24, 2019

The rules for SMS varies by region, and you need a partner who has the knowledge and expertise to make sure your messages adheres to local regulation and guidelines. Here’s what you need to know.

Engagement Channels

Only the Best for Your SMS: Airship and Tier 1 Aggregators

Kaitlyn Hogue

May 03, 2019

Adding the speed, performance and data protection of a Tier 1 Aggregator with the coordinated, integrated and intelligent capabilities of Airship’s SMS technology creates a highly efficient and quality SMS product for brands.

Engagement Channels

How to Acquire, Retain, and Grow Your Customer Base with Mobile Wallet

Jonathan Rueda

April 05, 2019

Mobile Wallet is the secret weapon you need to be using in your customer engagement strategy. See what Mobile Wallet can do and how brands can use it throughout a customer’s engagement lifecycle.

SMS Marketing

How You Can Use SMS Keywords and MMS to Drive Customer Engagement

Kaitlyn Hogue

April 03, 2019

Airship is excited to announce two highly anticipated launches for its SMS channel: SMS (Short Message Service) Keywords and MMS (Multimedia Messaging Service)! With these new features, you will be able to take your SMS engagement strategy to the next level.

Engagement Channels

Mobile Loyalty: The Power of Mobile Wallet

Jonathan Rueda

March 29, 2019

Learn how mobile wallet helps boost mobile loyalty, and get 5 ideas for how you can get started today.

Engagement Channels

Upcoming Webinar: Make Mobile Wallet Your Secret Weapon

Jonathan Rueda

March 22, 2019

Find out how top brands are using mobile wallet and how you can create winning campaigns in the upcoming webinar “Make Mobile Wallet Your Secret Weapon to Acquire, Retain & Grow Your Customer Base.” Don’t miss out, register today!

Engagement Channels

Get the Timing Just Right with Automation For SMS and Email

Kaitlyn Hogue

March 20, 2019

A perfectly timed and coordinated message can make all the difference in customer experience. Find out how you can use automation to send timely and relevant messages on SMS and email.

Best Practices

Should I Use a Shared Short Code in My SMS Marketing Strategy?

Mitzi Mori

March 08, 2019

If you’re in the midst of deciding whether to use a shared short code — or whether to migrate from a shared short code to a dedicated code — here are some reasons to consider avoiding them.