Engagement Channels Archives

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Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

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Test and optimize the performance of every segment, journey, feature, experience and message

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Capture, sync and augment customer data to create relevant customer experiences

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Drive more engagement with Airship's Generative and Predictive AI
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Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

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Tailor experiences for every audience segment, including audiences of one, all in real time

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Optimize app store listings to increase visibility and downloads
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Browse by Category

Should I Use a Shared Short Code in My SMS Marketing Strategy?

Mitzi Mori

March 08, 2019

If you’re in the midst of deciding whether to use a shared short code — or whether to migrate from a shared short code to a dedicated code — here are some reasons to consider avoiding them.

Best Practices

Why Tickets and Passes in Mobile Wallets Offer the Best Customer Experience

Jonathan Rueda

March 06, 2019

Here are three reasons why you need to put your tickets and passes in a mobile wallet to offer the best customer experience for your customers.

Mobile Wallet

How to Create a Mobile Wallet Pass

Emily Hottal

February 28, 2019

Create a mobile wallet pass in 10 easy steps. See for yourself how quick and simple it is to get started with mobile wallet marketing today!

Engagement Channels

How SMS Powers a Better Multi-Channel Customer Engagement Strategy

Danny Ackerman

February 08, 2019

Here are three SMS combinations you can use to create deeper connections with customers and better integrate text messaging into your overall customer engagement strategy. For more examples, check out our SMS Playbook—download today!

Engagement Channels

How to Create an In-App Messaging Campaign That Gets Customers Excited About Your Brand

Emma Patterson

January 11, 2019

Ideas, examples, and best practices to use in-app messaging and automation to increase app engagement and grow revenue.

Best Practices

How to Make a Successful App: 10 Fundamentals for Maximizing Your Investment

Katya Hill

January 09, 2019

Make sure your app starts delivering value from day one. Learn how to make a successful app using these 10 fundamentals.

Engagement Channels

3 Ideas for Improving App User Retention from Holiday Downloads

Alyssa Meritt

January 04, 2019

Get strategies for boosting app user retention with users who downloaded your app during the holidays.

Best Practices

How to Use Machine Learning Data to Reduce Churn & Boost Engagement – Webinar Recap

Lisa Orr

January 03, 2019

Get highlights from our webinar on using machine learning to predict and prevent customer churn, and optimize message send times. Learn more.

Best Practices

How to Make Your Engagement Strategy Even Smarter with SMS

Jonathan Rueda

December 18, 2018

On its own, SMS can be an efficient channel to reach and engage with customers. But when integrated with other marketing channels, it can make your engagement strategy even smarter.