Engagement Channels Archives

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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

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SMS

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How to Use Machine Learning Data to Reduce Churn & Boost Engagement – Webinar Recap

Lisa Orr

January 03, 2019

Get highlights from our webinar on using machine learning to predict and prevent customer churn, and optimize message send times. Learn more.

Best Practices

How to Make Your Engagement Strategy Even Smarter with SMS

Jonathan Rueda

December 18, 2018

On its own, SMS can be an efficient channel to reach and engage with customers. But when integrated with other marketing channels, it can make your engagement strategy even smarter.

Airship News & Updates

Vue Entertainment & Urban Airship Streamline Customer Experiences with Google Pay Movie Tickets

Corey Gault

December 07, 2018

Urban Airship and Vue Entertainment have partnered up to make movie tickets available in Google Pay.

Best Practices

Learn How to Integrate SMS into Your Customer Engagement Strategy with SMS Demo Webinar

Jonathan Rueda

November 28, 2018

Join us for our Product Demo Webinar: 5 Ways To Integrate SMS Into Your Customer Engagement Strategy. We’ll show you five ways to use Urban Airship’s Digital Growth Platform to make your SMS strategy more integrated, coordinated and intelligent.

Best Practices

“I’ve Got the Worst App Ever and Limited Development Resources. What Do I Do?”

Emily Buckman

November 21, 2018

Is your app (almost) the worst app ever? Don’t panic. Here’s a 7-step plan for whipping a subpar app into shape – without losing your mind in the process.

Engagement Channels

7 Questions Marketers Should Ask Themselves About iOS 12

Meghan Suslak

November 18, 2018

To stay up to date and make the most of the new iOS 12 update, here are seven important questions every marketer should be asking themselves about iOS 12. Of course, these come with seven very helpful answers as well.

Engagement Channels

SMS: Top Ten FAQs (And Answers)

Jonathan Rueda

November 13, 2018

The top ten frequently asked questions (and answers!) on SMS to help make the most strategic decisions in utilizing this channel for a marketing stack.

Best Practices

Getting More ROI from SMS – Webinar Recap

Jonathan Rueda

November 05, 2018

Get the most out of your SMS strategy with highlights from the recent Urban Airship “Getting More ROI from SMS” webinar.

Best Practices

CX Transformers: More than Meets the Eye

Jessica Poundstone

October 08, 2018

See what it takes to deliver stellar CX — and the increased revenue and loyalty that comes with it — in this recap of the August 2018 Forrester report, “Consumers Are Connected; Your Company Isn’t.”